Mainland UK Standard Shipping via Royal Mail – £2.95
Mainland UK 50cm drum shade shipping via DHL– £5.95
We have currently suspended shipping outside of the UK while we adapt to the new rules and regulations that the current transition out of the EU brings.
We do accept returns but kindly ask you to please please bear in mind that all our lampshades are lovingly hand made just for you, to your specification. For this reason, all customers receive a brand new item and we do not resell returned shades.
We ask that you make sure you measure your requirements carefully and ensure you order the correct size for your space in order to avoid returns. Please also take note that as most shades have a directional pattern, the items require you to select either a ‘ceiling’ or ‘standing’ shade in the size you require. A ceiling shade has the ring fitting at the top, standing has the ring fitting at the bottom. Please check that you are ordering the correct orientation to avoid an upside down shade!
The cost of return postage on all items is the buyers responsibility. We ask you to use a tracked and insured courier as we cannot be responsible for any loss or damages to your item on the return journey. Please pack with care as the item was received in the original packaging and include your name and order number. Failure to include this information will cause delays in arranging a refund.
If you would like to arrange a return, please contact us via email on firstname.lastname@example.org and we will be happy to help.
In the unfortunate situation where an item arrives with you damaged please inform us us within 3 days of receiving the delivery via email at email@example.com. In order for us to assist you most promptly please include your name, order number and images of the damaged item.